FAQ's

Suitable clothing and footwear - it can be rough, bumpy or muddy so suitable footwear, boots/wellies. Also dont forget suncream for sunny days. Please note Umbrellas are not allowed as they pose a health risk to our animals, Rain ponchos are available to buy.

Due to rough, bumpy and muddy terrain, We cannot authorise wheelchairs, pushchairs or walking aids on the experience for these reasons.

We operate a 24hour (1working day) cancellation and rescheduling policy

Dogs are great, we all love dogs, but alpacas don’t agree and our alpacas come first!

Just let us know when booking you have a voucher.