Terms & Conditions

Accessibility

Our experience includes walking to, and going into a field that may be rough, bumpy or muddy. We cannot authorise wheelchairs, pushchairs or walking aids on the experience for these reasons. All of our walks require a degree of physical fitness. You will have to be able to walk unaided for between 30 and 90 minutes. If you are unable to do this, we would advise that the walks would be unsuitable.

Cancellation and Rescheduling

Failure to attend your experience will result in loss of the experience and no refund will be given. You will also be unable to move the experience to a later date.

No Shows

Please be aware that we operate a 24 hour cancellation and rescheduling policy. If you do not contact us before 24 hours we will be unable to move your experience. If you cannot reach us by phone please email us as soon as possible.

Umbrellas

These cannot be taken on our experiences as they pose a health and safety risk to our animals. Rain ponchos are available to buy in our shop.

Carers

If you are a carer or you are bringing someone who you feel needs special allowances made for them please contact us before booking as we will assess each situation on person to person basis.

Weather

Our experiences run in all weathers unless deemed unsafe. Please dress appropriately for your experience according to the weather forecast.